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      Owner-Operator Reservation Procedure

      Step-by-Step Guide for Listing and Managing Your Van on offgridcampervans.com

      1. Listing Your Van

      • Step 1: Sign up for the Owner-Operator program with OffGrid.
      • Step 2: Provide detailed information and photos of your van for the listing.
      • Step 3: OffGrid creates an attractive, detailed profile for your van on offgridcampervans.com (click here for example listing page)
        • Additionally, a second listing will automatically be created and posted on Outdoorsy to maximize visibility.

      2. Reservation Management

      • Step 4: OffGrid uses WheelBase Pro booking software to manage all reservations for your van.
      • Step 5: OffGrid handles all customer communication related to bookings, including:
        • Incoming inquiries.
        • Quote requests.
        • Phone calls and scheduled meetings.
        • Reservation modifications.
      • Step 6: Once a booking is confirmed with a paid deposit, OffGrid notifies you and provides access to your reservation calendar via a WheelBase user account.

      3. Automated Customer Journey

      • Step 7: OffGrid’s automated system sends updates to renters throughout the reservation process:
        • Before, during, and after the rental period.
      • Step 8: Automation includes:
        • Educating renters on van operations with user guides, tutorial videos, and reminders.
        • Key actions such as:
          • Check-in times.
          • Driver verification.
          • Adding the van as a "rental vehicle" to the renter’s toll account to ensure toll charges are assigned to the renter and not the owner.

      4. Owner and Renter Introduction

      • Step 9: After a reservation is confirmed, OffGrid introduces the renter’s primary contact to you, the van owner.
      • Step 10: This introduction allows for direct communication if needed between you and the renter.

      5. 7 Days Prior to Reservation Start Date

      • Step 11: Renters receive an email with:
        • A van user guide (PDF).
        • A video walkthrough to familiarize them with van operations before pickup.

      6. Standard Operating Procedures (SOPs)

      • Step 12: OffGrid provides 5-star SOPs for:
        • Cleaning.
        • Check-in.
        • Return processes.
      • Step 13: Following these SOPs ensures a consistent, high-quality experience for every renter.

      7. Post-Rental Process

      • Step 14: After the rental, OffGrid’s automated system prompts the renter to:
        • Complete surveys.
        • Write reviews about their experience.
      • Step 15: You receive renter feedback and reviews, which can help improve your service or make adjustments to your van.

      8. Payment and Feedback

      • Step 16: OffGrid handles all financial transactions and ensures you receive your rental income at the end of each month.
      • Step 17: OffGrid shares customer feedback, completing the loop on each rental experience.

      Program Overview

      This step-by-step guide highlights the comprehensive services provided by OffGrid, ensuring a seamless and professional rental process for both van owners and renters. From listing to post-rental feedback, OffGrid takes care of the heavy lifting so you can enjoy the benefits of being a van owner.